Frequently Asked Questions
Safeguards for your security
Absolutely. Your data is protected with bank-grade encryption and stored on ISO-certified servers in Frankfurt, Germany. We work fully in line with GDPR guidelines, which guarantees that only you and your dedicated bookkeeper have access. We never share your information without your explicit consent, your privacy is our top priority.
Yes. Whenever data is shared with third parties, a Data Processing Agreement (DPA) governs that use to guarantee full legal compliance. You'll find our standard DPA, which describes our strict security protocols and European data standards, under the 'Privacy Policy' section in the footer of our website.
When we file your tax returns on your behalf, we always make sure it's done according to all applicable rules. If issues arise with the Dutch Tax Administration (Belastingdienst), we're there for you. We can also help new clients who arrive with ongoing tax issues. We take over your bookkeeping, you forward us the correspondence, and we build a plan to resolve the situation in the best way possible. For new clients, an additional fee may apply depending on the complexity. Thanks to our years of experience and direct professional contacts at the tax offices, we can get fast answers and push solutions through.
Yes. Received unusual correspondence from the Belastingdienst that you don't understand? Simply upload it to our platform. We'll review the letter and tell you exactly what to do, in plain English if needed.
No need to worry, we've got your back. Your bookkeeping is built to be audit-proof from day one, in line with all Dutch legal requirements. If the Belastingdienst does come knocking, we provide the necessary digital audit files to keep the process efficient.
Most audits can be handled remotely using these files. Want extra peace of mind? Your dedicated bookkeeper can manage the entire communication and guide you through every step. Since this requires intensive manual coordination, we charge an additional fee for it, but we always give you a clear quote upfront.
Service and support
While our digital platform is designed for speed and accuracy, we never lose sight of the human side. Your subscription includes up to a full hour of 1-on-1 expert support per month for specific advice or complex questions. On top of that, you get access to our community and knowledge base, full of proactive tax tips and growth strategies.
We're different because our technology gives us the space to focus on growing your business and optimising your tax position. We're your personal accountant and finance manager, while traditional bookkeepers are often buried in paperwork. As an added bonus, our service is a lot more affordable.
Absolutely. We do more than just "keep the books"; we help you scale. Through our extensive network, we help you identify new opportunities, clients and suppliers, while making sure your financial foundation stays safe and compliant as you grow.
Transparency and freedom. You always know exactly what you're paying as you grow, without the vague hourly-billing culture of traditional firms. We offer a fixed price and the freedom to cancel monthly, so you're never "locked in for a year."
Pricing
There's a minimum commitment of one month. After that, you're free to leave. We do recommend staying until the end of a VAT quarter so your tax filings continue smoothly and stay compliant.
We hate hidden costs. All standard pricing is clearly listed on this site. For non-standard services, like cleaning up an old administration, we always give you a clear quote upfront.
Yes. As your business evolves, your plan can grow (or shrink) along with it. If our team notices that a different plan would better suit your current volume or business situation, we'll proactively suggest switching (with one month's notice) for the most cost-effective option.
All listed prices exclude VAT. You'll receive an official invoice including VAT, which you can of course reclaim through your own VAT return.
This refers to the number of documents you upload. Usually these are purchase invoices. Have one document with a batch of sales invoices (e.g. from a checkout system or e-commerce platform)? That counts as just one document. Send your invoices to clients through our own platform? Those don't count towards the limit at all.
The included invoices cover most business needs. Had an extremely busy month? No worries. You can simply add a bundle of 100 extra invoices for a small fixed fee. What's more: if you refer a new client to us, we'll credit your account with free extra invoices or a discount.
You don't need to change your entire subscription for a one-off spike. The invoice limit is calculated on a yearly basis, and the number of invoices usually evens out over the year. Has your situation changed permanently? Then you can easily upgrade for a small extra cost.
Yes, we can. For new clients, we do this at a steep discount. Get in touch for a tailored quote to get your bookkeeping back in shape.
No. Your ongoing annual accounts and tax filings are included in your monthly subscription. We only charge for filings or reports relating to the period before your subscription with us started.
Our Service
Depending on your plan, we offer proactive bookkeeping, invoice processing, bank feed connections, VAT returns, income tax filing, annual accounts and ongoing tax advice.
Every month you can book an online meeting with your bookkeeper. On top of that, we're always reachable by phone, email, in-app messages and WhatsApp.
No. We'd much rather you call us now with a question than have to fix an expensive mistake later. Open communication is at the core of our service.
Our platform is designed to be extremely simple. Once we've set up your books, all you need to do is upload your invoices or take a photo of them. That's all we need for accurate bookkeeping. The extra features are there for those who want them, but they're not required.
We coordinate the switch from your previous bookkeeper to our platform completely free of charge, so you don't have to worry about a thing.
For a fixed fee of €15 per employee per month, we handle all payslips and payroll tax filings as an add-on module. Annual statements are included. You just need to approve the final payments.
Legal
Under Dutch tax law (the legal retention requirement), we're required to keep your basic bookkeeping records for 7 years. For businesses with real estate or cross-border e-commerce, this period can extend to 10 years under the Dutch General Tax Act (AWR).
We work strictly in accordance with GDPR and the Dutch GDPR Implementation Act. Our tax filings comply with the legal requirements of the Dutch General Tax Act (AWR). We respect your right to data portability and rectification. Please note: under the AWR (Article 52), we're required to retain financial records for at least 7 years, which takes precedence over a data deletion request during that period.
If a mistake is discovered, we inform you immediately and submit a voluntary correction (suppletie) to the Belastingdienst. If it's our mistake, we do this free of charge; if it's due to late submission on your end, we guide you through minimising any penalties.
Don't see your question?
Ask our team directly, you'll have an answer within one business day.